Legal

Refund Policy

Last updated: 8 July 2026

1. What this policy covers

This policy applies to paid digital products purchased on premiumrea.com.au, operated by PremiumRea Pty Ltd (Licensed Estate Agent — Licence No. 093256L). At present that is the Property Due-Diligence Report — a per-address PDF report available from the Suburb Stats map tool (three free reports per account each calendar month, additional reports A$28 each). The free monthly reports involve no payment and are outside the scope of this policy.

2. Completeness guarantee

Every paid report carries our completeness guarantee: if any section listed in the report’s table of contents is missing or technically incomplete, we will re-issue the report or refund it in full — your choice. This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.

3. Automatic refunds on failed delivery

Report generation is automated. If we cannot generate or deliver a report you have paid for, your payment is refunded in full, automatically, without you needing to ask, and we email you to confirm. You are welcome to try again straight away.

4. Change of mind

Each report is generated on demand for the specific address you choose, so once a report has been generated and delivered we generally cannot offer change-of-mind refunds. Please double-check the address before paying — the checkout page shows it, and we verify the address against property records before taking payment so you cannot be charged for an address we cannot report on.

If you purchased a report for the wrong address by mistake, contact us within 48 hours and we will do our best to help, typically by issuing a corrected report.

5. How refunds are paid

Payments are processed by Stripe. Refunds go back to your original payment method (card, Apple Pay, Google Pay, Alipay, or WeChat Pay) and typically appear within 5–10 business days, depending on your bank or wallet provider. We do not charge any fee to process a refund.

6. How to request a refund

Reply to the email that delivered your report, or write to joey@premiumrea.com.au with the property address and the email address you purchased with. We respond within two business days.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces those rights, including your rights to a remedy where a product is not of acceptable quality, not fit for purpose, or does not match its description. This policy sits alongside our Terms of Use, Website Disclaimer, and Privacy Policy.

8. Contact

PremiumRea Pty Ltd · Melbourne, Victoria, Australia
joey@premiumrea.com.au · premiumrea.com.au